Service & Hilfe

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Alles rund um Käsefondue, Raclette, Walliser Weine, Bestellung und gekühlten Versand – kurz und klar beantwortet.



Questions

Shelf life of Glacier Fondue

Unopened, Glacier Fondue can be stored in the refrigerator for at least four to six weeks beyond the best-before date (BBD).

Frozen (-18°C or colder), Glacier Fondue and even semi-hard cheese can be stored in the freezer for almost an unlimited time. However, it should be noted that with increasing freezing time, noticeable changes in organoleptic properties (taste and consistency) may occur.

Intolerances and allergic reactions

Milk proteins, the very low residual lactose content of aged cheese, and the spice mixture (nutmeg "Myristica fragrans") contained in some varieties can cause intolerances in individual cases.

Cheese fondue, raclette, and aged cheeses are also well tolerated by lactose-intolerant individuals!

Preparation

Open the bag and empty the contents into a caquelon (or a suitable pot). Melt the cheese over medium heat, stirring constantly! Important: After melting, stir vigorously and bring to a boil over high heat! Place the fondue in the caquelon on a rechaud and continue to simmer gently during the meal. Dip bread cubes with a fork, stir, and then... enjoy!

Gourmet Tip: Rub the fondue caquelon with a clove of garlic. Instead of bread, potatoes and broccoli florets are also suitable. We recommend tea or white wine to drink.

Per person: 250-300g for a main meal

Further information

Glacier Fondue is raw, meaning it is not pre-cooked/pre-melted and contains no preservatives or melting salts. For this reason, it is very important that the fondue is extremely well boiled during preparation and before consumption. Only at boiling point can the cornstarch contained in the fondue develop its binding effect.

Since fondue is a viscous mass, the initial formation of bubbles often gives the impression that the boiling point has already been reached. However, the boiling point is only reached when strong bubbling and foaming is visible.

Please also note the preparation tips on the back of the packaging and always ensure that the Glacier Fondue does not fall below boiling temperature during consumption.

Delivery / Shipping

All our products are shipped with DHL. You will normally receive your order within 1 to 3 days.

We only ship our food products Mon – Thu, in special environmentally friendly cool bags and cool packs.

Naturally, we deliver throughout Europe.

Payment methods

PAYMENT IN ADVANCE

If you choose to pay in advance, simply transfer the amount of your purchase to the bank account specified below. When making the transfer, please ensure that you include your order number in the reference and always transfer separately for different orders.

Once your payment has been received, your delivery will be dispatched immediately. Depending on the bank, it may take 2-5 working days for your payment to reach us. The goods you ordered will remain reserved for you until your payment is received (but no longer than 7 days).

If you return one or more items, the returned merchandise value will be credited back to the bank account from which the transfer was made.

PAYMENT BY CREDIT CARD VIA PAYPAL

You can also pay conveniently and securely by credit card. We accept Master Card and Visa. Payment is processed via Paypal. If you return goods, the amount will be credited back to your credit card account.

Your credit card data is transmitted encrypted using the SSL procedure. This high security standard makes shopping at isiTrade by credit card secure.

Additional security for credit card payments

Verified by VISA and MasterCard Secure Code enable particularly secure processing of credit card transactions on the internet via special encryption procedures.

PAYMENT VIA PAYPAL

You can also pay securely and easily via PayPal. At the end of the ordering process, you will be redirected directly to PayPal. If you are already a PayPal customer, you can log in with your user data and confirm the payment. If you are new to PayPal, you can log in as a guest or open a PayPal account and then confirm the payment.

As soon as payment is registered with us, usually within a few minutes, your delivery will be dispatched.

If you return goods, the amount will be credited back to your PayPal account.

Sustainability

Especially with our packaging, we attach great importance to environmentally friendly production and sustainable materials:

SMARTCOOLER plastic fleece bags made of 80% recycled PET bottles.

COOLPACKS are deep-drawn cooling elements approved for contact with food and filled with a water-based gel.